Book now!

Terms and Conditions of Booking

JLP Invest, a limited liability company with a share capital of €19,067,500, having its registered office at 8 ter, cours du Clos de la Penthièvre, Feucherolles (78810), registered in the Versailles Trade and Companies Register under identification number 883 393 704 and with VAT number FR86883393704 (the “Company”).

The Company operates a guest house situated at 35 rue de l’Étang, Feucherolles, 78810, comprising five bedrooms, a lounge, dining room and communal areas; a spa area, an indoor swimming pool, a fitness area, a tennis court, a homeware shop and an 8,000 m² park (the “House”), which is made available to consumer or business customers (the “Customer”).

These General Terms and Conditions of Booking apply, without restriction or reservation and to the exclusion of all other terms and conditions, to the room booking service (the “Room(s)”) at the Maison (the “Service”).

The Guest acknowledges that they have the legal capacity to enter into a contract and book a Room. They declare that they have read these General Terms and Conditions of Booking and have duly accepted them by ticking the box provided for this purpose before proceeding with the online booking process.

Preliminary Article – Definitions – Rules of Interpretation

0.1. Definitions

Terms and expressions beginning with a capital letter when used herein shall have the following meanings:

“Chamber(s)”
has the meaning assigned to it in the preliminary statement;
“Client”
has the meaning assigned to it in the preliminary statement;
“Special Condition(s)”
has the meaning assigned to it in clause 9.2;
“Contract”
means these general terms and conditions together with the Summary and the Special Conditions, where applicable;
“Pool Area”
has the meaning assigned to it in Article 3.2;
“House”
has the meaning assigned to it in the preliminary statement;
“Means of Transport”
has the meaning assigned to it in Article 9.1;
“Party(ies)”
means the Customer and the Company;
“Summary”
has the meaning assigned to it in Article 4;
“Fee”
has the meaning given to it in clause 6.2;
“Service”
has the meaning assigned to it in the preliminary statement;
“Associated Service(s)”
has the meaning given to it in clause 3.2 
“Company”
has the meaning assigned to it in the preamble;
“Third Party”
means any natural or legal person or any other entity that is not a Party;
“User(s)”
has the meaning assigned to it in the preamble;
“Vehicle”
has the meaning given to it in clause 3.2; and
“Car”
has the meaning assigned to it in clause 3.2.

0.2. Rules of interpretation

The following rules apply to the interpretation of this Agreement:

  • the headings of the articles and annexes are included for convenience only and shall in no way affect the interpretation of any of the provisions herein;
  • the use of the expressions ‘including’, ‘in particular’ or ‘notably’ implies that the list following them is not exhaustive;
  • the term “or” is not exclusive;
  • the definition given to a term in the singular shall also apply to that term when used in the plural, and vice versa. The same applies to the use of the masculine or feminine gender;
  • the calculation of time limits expressed in days, months or years shall be made in accordance with the provisions of Articles 640 to 642 of the Code of Civil Procedure;
  • any reference to a Party includes a reference to its heirs, successors and assigns; and
  • any reference to a document shall be construed as a reference to that document as it may be amended or replaced (other than in breach of the provisions hereof).

Article 1 – Eligibility for the Service

To be eligible for the Service, the Customer must be:

  • a natural person aged 18 or over with full legal capacity; or
  • a business user within the meaning of consumer law, using the booking service solely for the purposes of their own business (to accommodate clients or staff), excluding any subletting or making the Rooms available to any third party within their business.

Article 2 – Representations and Warranties

The Customer represents, both at the date of conclusion of this Agreement and throughout the term of the Contract:

  • that it has the capacity to enter into and perform the Contract;
  • that the conclusion and performance of the Contract constitute valid and enforceable obligations on its part; and
  • that compliance with the terms and conditions of the Contract does not constitute a breach by the Customer of (x) any contractual obligation or law applicable to the Customer, or (y) any decision of a competent authority that has been served or notified to the Customer.

In the event that any of the information provided by the Customer or their personal circumstances should change (placement under guardianship, personal bankruptcy, etc.), the Customer undertakes to inform the Company without delay. This information must be confirmed by registered letter with acknowledgement of receipt sent by the Client to the Company.

Article 3 – Room Specifications

3.1. General

The main features of the Rooms and Associated Services, which the Customer is required to review prior to making any booking, are set out on the booking website.

Any request for additional services not included in the booking will be invoiced by the Company.

The photographs, videos and graphics displayed, illustrating in particular the Rooms and the House, are not contractually binding and do not engage the Company’s liability.

Rooms may only be booked subject to the availability indicated by the Company at the time of booking.

3.2. Associated Services

The Company offers various associated services within the House and its outbuildings for a fee (the “Associated Service(s)”), including, in particular, the provision of:

  • a dining area;
  • a tennis court;
  • a fitness area;
  • electric bicycles;
  • a swimming pool area comprising a swimming lane, a steam room, a sauna and a spa (the “Swimming Pool Area”); and/or
  • a classic car (the “Car”).

The Company does not guarantee the availability of the Associated Services to the Customer throughout the duration of the stay. Consequently, in the event that the Associated Services are unavailable for any reason whatsoever throughout the duration of the stay, the Customer may not cancel the booking and/or claim any compensation or reduction in price.

The Associated Services are strictly personal and may not be made available to any Third Party by the Customer. Only the persons named in the Summary may access them during opening hours, to the exclusion of any other person. Any breach of these terms and conditions will result in the cancellation of the booking and the suspension of the service for the Customer, without compensation or refund.

Article 4 – Booking Terms and Conditions

Customers wishing to book a Room must complete the form provided with accurate and up-to-date information.

The booking shall only be considered final once the Customer has received confirmation of the corresponding payment by email, accompanied by a booking summary (the “Summary”).

The Customer must ensure they keep the said Summary in a safe place, as access to the Room and the Associated Services is subject to the presentation of the Summary together with the Customer’s valid identity card. Failure to present these documents shall be treated as a cancellation and shall not entitle the Customer to any refund.

The Company will make a copy of the said identity card.

Once the booking is final and subject to the provisions of Article 7 below, the Guest may not amend, cancel or claim any refund of the Room booking price.

Article 5 – Prices

The price of the room booking is shown on the booking website. Prices are quoted in euros and include all taxes, excluding tourist tax.

Prices take into account any discounts that may be granted. They are fixed and non-negotiable during their period of validity as indicated on the booking website.

In view of the specific nature of the Customer’s request, an additional charge may be applied. The Company will then agree with the Customer on the terms of payment for this additional charge, which shall be made by any means of payment requested by the Company.

An invoice is issued by the Company and provided to the Customer at the end of the Customer’s stay.

Article 6 – Terms of payment

6.1. Payment for the booking

The price is payable in full on the booking website via a secure payment method, as follows:

  • By credit card: Carte Bleue (CB), Visa, MasterCard.
  • Payments made by the Customer shall only be considered final once the Company has actually received the sums due.
  • Any additional services booked on site, such as access to Associated Services or the consumption of food and drink not included (minibar, etc.), must be paid for in full before such services are provided, by credit card only.
  • Any under-utilisation of the Property and the Associated Services shall not give rise to any claim for a discount and/or refund on any grounds whatsoever.
  • In any event, the Company reserves the right to subsequently claim payment for any service not paid for by the Customer in advance.

6.2. Payment of the Fee

In the event of the hire of a Means of Transport, the Customer is liable for a hire charge stipulated in the Special Conditions (the “Fee”) to be paid in accordance with the terms set out in said conditions.

The Customer must also pay a security deposit in the amount stipulated in the Special Conditions. The security deposit shall be retained by the Company as security for the performance of the Customer’s obligations hereunder.

The security deposit or any balance remaining after deduction of the costs to be paid (in respect of the Rent and unpaid additional charges, repair and/or replacement costs for the Vehicle, etc.) shall be returned to the Customer 30 days after the Customer has made a written request and after the Customer has settled all their obligations.

6.3. Payment defaults

Without prejudice to any claim for damages, failure by the Customer to pay any sum shall automatically result in:

  • the application of late payment interest equal to two (2) per cent of the amount excluding tax unpaid by the Customer, without prior notice and from the first day of delay;
  • the immediate payment of all sums owed to the Company by the Customer, without prejudice to any other action the Company may be entitled to bring against the Customer in this regard;
  • where the Customer is a trader within the meaning of the Consumer Code, the immediate payment of a fixed compensation of 40 euros for recovery costs in accordance with Article D. 441-5 of the Commercial Code. Where the recovery costs incurred exceed the amount of this fixed compensation, the Company reserves the right to claim additional compensation upon presentation of the relevant supporting documents;
  • the immediate suspension of the provision of the Service to the detriment of the Customer.

Article 7 – Right of withdrawal – Cancellation and amendments

7.1. Right of withdrawal

In accordance with the provisions of Article L. 221-28(12) of the Consumer Code, the Customer, although a consumer within the meaning of that Code, does not have a right of withdrawal.

Consequently, all bookings are firm and final and may only be cancelled in the cases expressly provided for herein; otherwise, the Customer may not cancel any booking.

7.2. Cancellation

The Parties agree that once a Room has been booked in accordance with the terms of Article 4, the Customer may not cancel or amend their booking.

If, in exceptional circumstances, the Customer wishes to cancel their booking, they must notify the Company in writing without delay. The following conditions shall then apply:

  • for any booking made at least 30 calendar days before the date of the stay: no refund will be made if the cancellation is made less than 10 calendar days before the date of the stay.
  • In the event that the Company is still awaiting payment from the Customer, the Customer must pay the full amount owed.
  • For any booking made less than 30 calendar days before the date of the stay: no refund will be made if the cancellation is made less than 48 hours before the date of the stay.
    Should the Company still be awaiting payment from the Customer, the Customer must pay the full amount owed.
    Consequently, any booking made within 48 hours of the start date of the stay shall not be eligible for any refund in the event of cancellation.
    Should the Customer fail to arrive despite having made a booking, or in the event of partial use of the services provided – including in the event of a shortened stay for any reason whatsoever – no refund may be claimed.

Any refund under these terms and conditions will be credited to the credit card used for payment within fifteen (15) calendar days of the cancellation being duly made.

7.3 – Changes to the booking

Notwithstanding Articles 4 and 7.2, the Customer may request a change to their booking (dates of stay, room, number of guests) in writing, within the same time limits as those entitling the Customer to a refund in the event of cancellation, as set out in Article 7.2. These time limits are calculated from the date of booking and the originally scheduled arrival date.

Any change is subject to availability and the Company’s express consent. The applicable rate is that in force for the amended stay. Any difference in price shall be paid by the Customer or refunded by the Company in accordance with the terms of Article 7.2.

A request for a change made outside these time limits shall be treated as a cancellation, in accordance with clause 7.2. Postponing a stay that has already been changed does not trigger new time limits.

Article 8 – Use of the Room and Associated Services

8.1. Intended Use

The House and all its fixtures and fittings must be used in accordance with their intended purpose, to the exclusion of any other use (in particular film shoots)

Any other use must be subject to the Company’s prior written consent.

The Guest is required to use and enjoy the reserved Room, the House, including the Associated Services, as well as all furniture and equipment, peacefully, in strict compliance with applicable regulations, and by behaving in a respectful and courteous manner.

Any behaviour by the Customer or any Third Party associated with the Customer that contravenes public order and/or public decency shall result in the Customer’s immediate and permanent exclusion from the House, without prior warning and without any further formalities. The Customer shall not be entitled to claim any compensation or refund in such circumstances. In the event that the Company is still awaiting payment from the Customer, the latter must settle all sums owed by them in full before leaving the Establishment.

The Guest is required to strictly adhere to the room’s capacity. Consequently, the number of people permitted in the room may not exceed that specified by the Company or the established and current safety standards. In any event, only the persons named in the Summary may stay in the reserved Room(s), subject to the capacity limits of each Room.

Any equipment brought into the House, including any electrical appliance other than a mobile phone or laptop, must be subject to prior written agreement with the Company. The equipment brought in must not be likely (i) to cause harm to persons and/or property and/or (ii) to contravene applicable regulations.

8.2. Times and access

The Client must strictly adhere to the times at which the Room is made available as indicated on the Summary, which cover the period from entry to actual departure from the House. Unless otherwise stated in the Summary:

  • the arrival time is between 5 pm and 7 pm on the day of arrival; and
  • the departure time is set at no later than 12 noon on the day of departure.

Any delay in vacating the House may result in legal proceedings being brought by the Company. The Room, including all its fixtures and fittings, must be left in a perfectly clean condition by the Guest, failing which they may be liable for damages.

Any equipment or items left by the Guest or any third party shall be deemed to have been abandoned. No claim may be made against the Company.

Breakfast is served between 8.20 am and 10.00 am indoors or outdoors, weather permitting and subject to the Company’s arrangements.

Dinner may be served upon booking at least 48 hours in advance, subject to availability and at the price indicated by the Company.

The Swimming Pool Area is open from 10.00 am to 8.00 pm. Access is prohibited to those under 16 years of age and to minors under 18 years of age not accompanied by an adult.

The fitness area is open from 10.00 to 19.30.

The tennis court is open from 10.00 to 19.00.

The aforementioned areas and courts are reserved exclusively for the Customer and the persons listed in the Summary, to the exclusion of any Third Party. These areas and courts are, furthermore, subject to a charge in accordance with the current rates.

In the event that the Company provides the Customer with access codes or keys (for cars, etc.), the Customer shall keep these strictly confidential and shall not disclose them to any Third Party. In the event that the Client becomes aware that an unauthorised person has access to the Property, including any Associated Services, they shall inform the Company without delay.

8.3. Instructions

The Guest undertakes to comply with, and to ensure that any associated third party strictly complies with, inter alia, the provisions of the House’s internal regulations as well as all the House’s safety and hygiene guidelines, and in particular:

  • the ban on smoking, including within the Rooms and/or the Pool Area;
  • the prohibition on bringing animals onto the premises or allowing them to enter by any means;
  • the prohibition on consuming any food within the Rooms and the Pool Area;
  • the prohibition on exposing the Establishment’s systems and internet to any risk of hacking or attempts to exploit vulnerabilities in its systems. Consequently, the Client must implement all appropriate measures to prevent the aforementioned risks or any other risks likely to affect the Company and its hosting provider;
  • the prohibition of any unlawful use of the House’s systems and internet. All illegal downloading is prohibited;
  • a ban on entering the House’s kitchens;
  • a ban on accessing the vegetable garden and/or picking any produce 
  • the prohibition of bringing in or consuming alcoholic beverages other than those sold on the premises;
  • the prohibition on causing a disturbance that may inconvenience other occupants of the House or any disturbance to public order. From 10 pm, the volume of televisions in the rooms must be kept to a minimum;
  • the prohibition on soiling, damaging, breaking, destroying and/or harming in any way the objects, furniture, property, floors, walls and all infrastructure of the House;
  • the obligation to use water and electricity sensibly;
  • the obligation to use the House and its facilities with care and in accordance with their intended purpose. Consequently, no waste other than toilet paper may be flushed down the toilet;
  • the obligation to keep the House clean. The Guest undertakes to allow access to any person appointed by the Company to carry out maintenance of the House;
  • the obligation to take a shower with soapy water and tie back long hair before entering the Pool Area;
  • the obligation to wear appropriate swimwear within the Pool Area and to behave in a proper and respectful manner. For men and boys, only swimming trunks are permitted, to the exclusion of any other clothing (T-shirts, long johns, boxer shorts, Bermuda shorts and any other garment resembling shorts).
  • the prohibition on bringing or applying sun creams and oils within the SPA; and
  • the prohibition on remaining in the sauna or steam room for more than 20 minutes at a time, it being understood that the Company shall not be obliged to issue any reminder to the user.

In the event of a breach of any of the above instructions and/or any other health and safety instructions prescribed by the Company, this contract shall be terminated at the Customer’s sole fault, in addition to any damages payable in compensation for any loss suffered by the Company.

8.4. Medical condition

The Customer declares that their medical condition and physical constitution allow them to use the Associated Services without any risk to their health.

It is noted that the use of the spa, steam room and/or sauna may expose certain users to specific risks (pregnant women, obese individuals, diabetics or those with cardiovascular problems, skin lesions, etc.).

In the event that their medical condition or physical constitution prevents them from using the Associated Services, the Customer must strictly comply with all medical recommendations issued to them where applicable and take all necessary measures to avoid harming the health of Third Parties.

The Customer is advised that heat intensifies the effects of medication and alcohol, thereby increasing the risk of losing consciousness. In the event of fatigue or drowsiness, the Customer must leave the Pool Area and/or spa immediately and take all necessary measures.

Article 9 – Hire of Transport

9.1. Purpose

Subject to the express agreement of the Parties, the Company may rent electric bicycles or the Vehicle to the Customer (the “Means of Transport”). Such rental shall not confer any right of ownership over the Means of Transport made available by the Company.

The Customer may not assign all or part of the rights and obligations arising hereunder without the Company’s prior written consent. Consequently, the Means of Transport may not be sublet by the Customer or made available to any Third Party.

9.2. Special Conditions

For any hire of Means of Transport, the Parties shall draw up special terms and conditions comprising (the “Special Terms and Conditions”):

  • surname and first name;
  • telephone and email contact details;
  • home address
  • description of the Vehicle;
  • scope of use of the Vehicle in mainland France only; and
  • dates of availability.

It is the Customer’s responsibility to choose the Means of Transport to be hired based on their own pre-determined needs and to verify that it is suitable.

The Company makes no guarantee whatsoever as to the suitability or compatibility of the Vehicle for the Customer’s project, and shall therefore not be held liable in this respect.

9.3. Requirements

The Customer must meet the following conditions:

  • be at least 18 years of age; and
  • hold a French Category B driving licence for at least 10 years for the purpose of hiring the Vehicle and, furthermore, not have had their driving licence withdrawn or suspended in the last two years.

The Customer must also provide the Company with the following documents:

  • for the hire of the Vehicle, a copy of the driving licence;
  • a copy of a valid identity card or passport; and
  • any original proof of address dated within the last 3 months

9.4. Conditions of Use

The Vehicle and its accessories provided are in perfect working order, fit for their intended purpose and free from any apparent damage. In the absence of any written reservations jointly noted by the Parties at the time of handover of the Vehicle, the Customer may not, including upon return of the Vehicle, invoke the existence of any apparent defects on the date of handover and/or the Vehicle’s non-compliance with the terms of the Contract.

The Customer declares that they possess the necessary skills for the proper use of the Vehicle.

The Customer undertakes to use the Vehicle with due care and attention in accordance with its intended purpose and the regulations in force, to strictly comply with the Highway Code, the instructions and user and safety manuals laid down both by regulations and by the manufacturer of the Vehicle or the Company.

The Customer is required to carry out the following checks on the Vehicle on a very regular basis: oil level, coolant level and tyre pressure. Tyre pressure must also be checked on electric bicycles.

The Customer shall remain alert to any signals emitted by the warning lights appearing on the vehicle’s dashboard and shall take all necessary precautionary measures, where appropriate, such as making an emergency stop.

The Customer further undertakes to take all necessary measures to protect property and persons.

The Customer is required to protect the Vehicle from any damage and not to expose it to any risk of direct or indirect damage. Consequently, the Customer must always use the anti-theft device (for electric bikes) provided and lock the Vehicle when not in use, and must keep the keys and documents supplied with the Vehicle in a safe place. Helmets and high-visibility vests are also provided.

The Customer undertakes not to modify the Vehicle or repair it without the Company’s prior written consent.

9.5. Return

The Customer undertakes to return the Vehicle to the Company in perfect condition on the date, at the place and at the time of return agreed in the Special Conditions.

Any delay in returning the Vehicle shall automatically give rise, without any specific formality or prior notice, to the application of late return penalties. These late payment penalties shall be due and automatically charged from the first day of delay in accordance with the following terms: 10% of the Fee per calendar day of delay, starting from the first day of delay. It is specified that these penalties do not discharge the Customer from liability and do not constitute a lump-sum compensation for the loss suffered by the Company. The application of the penalties is independent of any other damages suffered by the Company as a result of the delay.

Article 10 – Liability – Insurance

10.1. Liability

The Company’s role is essentially limited to providing the Room, associated services and the Means of Transport where applicable.

From the time the Room and associated services and the Means of Transport, where applicable, are made available until their return, the Guest, as the custodian, is solely liable for any damage caused to the Property, including the Room and associated services and the Means of Transport where applicable, to any persons or to any property.

The Customer is required to ensure that their use of the Property, including the Room, associated services and the Means of Transport where applicable, as well as the use made by all persons listed in the Summary, complies with legal and regulatory provisions.

The Company gives no guarantee to the Customer as to the compliance of the use of the Room and, more generally, of the House, including the Means of Transport, which the Customer makes or intends to make, with legal and regulatory provisions.

The Customer is liable to the Company for the use of the Room and, more generally, the House, including the Means of Transport, by the persons listed in the Summary or by any related Third Party, and for their compliance with these terms. The Customer undertakes to indemnify the Company against any consequences, particularly financial, arising from any and all claims, demands, disputes or actions of any nature whatsoever brought against the Company in respect of damage caused to any person attributable to the Customer in whole or in part.

In any event, the Company shall under no circumstances be liable for any indirect or unforeseeable loss or damage suffered by the Client or any Third Party, including, in particular, any loss of profit, inaccuracy or corruption of files or data, commercial loss, loss of turnover or profit, loss of customers or loss of opportunity, on whatever grounds and for whatever reason.

The Company shall not be liable for any delay or failure to perform hereunder attributable to a force majeure event, as defined by the case law of the French courts.

10.2. Insurance

It is the Customer’s responsibility to arrange insurance, in particular for themselves, their own property and third parties, including the persons listed in the Summary, and to cover their liability in connection with the performance of this agreement.

The terms and conditions of the insurance policy included in the provision of the Means of Transport are set out in the Special Conditions. The Customer is required to comply with all the provisions of the said insurance policy, including both its general and special conditions. Furthermore, the Customer may not claim reimbursement from the Company for any excess paid.

Indeed, the Company shall not be liable, in particular, for any damage of any kind caused by the Customer in connection with the performance of this agreement.

The Customer hereby undertakes to indemnify the Company against all consequences, in particular financial consequences, arising from any and all claims, demands, disputes or actions of any nature whatsoever brought against the Company in respect of damage caused to any person attributable to the Customer or to any Third Party, whether in whole or in part.

Article 11 – Guarantees

Pursuant to Article 15 of Law No. 2004-575 of 21 June 2004, it is hereby reiterated that the Company is automatically liable to the Customer for the proper performance of the obligations arising hereunder, whether such obligations are to be performed by the Company itself or by other service providers, without prejudice to its right of recourse against the latter.

However, the Company may be exempted from all or part of its liability by proving that the non-performance or improper performance of this agreement is attributable either to the Customer, or to an unforeseeable and insurmountable, of a Third Party not involved in the provision of the services provided for herein, or to a case of force majeure.

Article 12 – Data Protection

Pursuant to Law No. 78-17 of 6 January 1978, it is hereby noted that the personal data requested from the Customer is necessary for the processing of their order and the preparation of invoices, in particular.

This data may be shared with any of the Company’s partners responsible for the fulfilment, processing, management and payment of orders.

In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification and objection regarding information concerning them.

The terms and conditions governing the processing of the Customer’s personal data are set out in detail in the Website’s Terms and Conditions of Use, available at www.val-trebbia.fr

The Customer may exercise their rights by writing to the following email address:
contact.valtrebbia@gmail.com or to the following postal address:
JLP Invest
8 ter, cours du Clos de la Penthièvre
78810 Feucherolles

A response to the Customer’s request will be sent to them within 30 days.

Article 13 – Applicable law – Language

These General Terms and Conditions of Booking and the transactions arising therefrom are governed by and subject to French law.

In the event that these terms and conditions are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

Article 14 – Disputes

In the event that a dispute arises concerning the validity, performance or interpretation of this Contract is brought before the civil courts, it shall be subject to the exclusive jurisdiction of the courts within the jurisdiction of the French courts to which jurisdiction is expressly conferred, even in the event of summary proceedings or multiple defendants.

The Customer is informed that, in any event, they may resort to contractual mediation or any alternative dispute resolution method (such as conciliation) in the event of a dispute.

Furthermore, the Customer may contact the Company free of charge at the following email address::contact.valtrebbia@gmail.com or by telephone (local call rate): 01 30 43 53 73.

Pursuant to Article 14.1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the Customer is hereby informed that they may consult the following page for further information on the steps to take in the event of a dispute: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

In accordance with the legal provisions concerning the amicable settlement of disputes, the Company is a member of the Médiateur-Consommation-smp consumer mediation service, whose contact details are as follows:
24, rue Albert de Mutations
, 33000 Bordeaux
http://www.mediateur-consommation-smp.fr.

Following a prior written request by the Customer, a consumer within the meaning of consumer law, to the Company, the aforementioned mediation service may be referred to for any consumer dispute that has not been successfully resolved.